Security awareness programs are essential—but how do you know they’re actually working?
For many organizations, training is measured by one simple metric: completion rates. While that’s important for compliance, it tells you very little about actual impact. The real goal of awareness training is to change behavior, reduce risk, and build a cyber-resilient culture.
To understand whether your training efforts are paying off, you need to track the right key performance indicators (KPIs). These go beyond checkboxes and reflect how your workforce responds to threats in real time.
In this article, we explore the KPIs that matter most—and how Tiraza LMS makes them easy to track, interpret, and act on.
Why KPIs Matter in Cybersecurity Training
Just like in sales, marketing, or operations, what gets measured gets managed. Awareness programs require clear goals and measurable progress.
Without meaningful KPIs:
- You can’t spot high-risk teams or individuals
- It’s harder to justify training budgets
- Leadership won’t see the value
- You risk maintaining a “compliant, not secure” culture
The right metrics help you prove impact, show ROI, and continuously improve your program.
Top 7 KPIs for Awareness Success
- Phish-Prone Percentage (PPP)
The % of users who fall for simulated phishing emails.
A lower PPP = stronger frontline defense. - Reporting Rate
How many users correctly report phishing attempts or suspicious activity.
High rates = proactive behavior and culture. - Training Completion Rate
The % of assigned users who finish training on time.
A baseline metric that supports compliance. - Repeat Offenders
Users who fail multiple simulations or quizzes.
Identify and coach high-risk individuals. - Risk Score by Department
Heatmaps that show how different teams perform in training and simulations.
Useful for targeting campaigns. - Time to Click / Time to Report
Measures how quickly users react to phishing emails.
Faster response times = better instincts. - Incident Reduction Post-Training
Compare help desk tickets, data leaks, or near-misses before and after awareness campaigns.
The ultimate ROI proof.
How Tiraza LMS Helps You Track KPIs
Tiraza LMS provides built-in dashboards with real-time insights into every stage of your awareness program. You can:
- Monitor phishing test results across teams
- Generate monthly or quarterly reports for leadership
- Identify trends over time (e.g., click rates decreasing)
- Set alerts for departments with rising risk scores
- Download visual data for board presentations
We turn numbers into narratives that drive better decisions.
How to Use KPI Insights
Once you have the data, take action:
- Assign follow-up modules to repeat offenders
- Celebrate top performers in internal comms
- Share heatmaps with department heads to increase ownership
- Adjust content formats if certain topics aren’t landing
KPIs don’t just measure awareness—they guide your next move.
Final Thoughts
Cybersecurity training shouldn’t live in a vacuum. When you track the right KPIs, you turn awareness into accountability—and strategy into measurable impact.
Tiraza LMS gives you the tools to monitor progress, report results, and continuously improve. Because in today’s world, you can’t afford to guess whether your people are ready—you need to know.